Frequently asked questions

Go to Heyrent.com, select a city and dates. You can book an apartment in just a few minutes.

Email us or give us a call. We’ll check availability and confirm the extension.

The ability to change your apartment or the dates of your stay depends on the terms and conditions you accepted when making your reservation. You can find the details in your reservation.

No. Only adults may make a reservation. Minors may stay in the apartment under adult supervision.

Cancellation policies depend on the package you selected and the terms you accepted when making your reservation. You can find the details in your reservation.

You can find the details in the email we sent after the cancellation. The most common reason is failure to make payment by the due date.

The price includes accommodation and final cleaning. Additional services (such as parking) may incur an extra charge—you’ll see the cost before confirming your reservation.

Yes. Final cleaning is included in the price of the reservation.

It depends on the apartment. Check the details in the listing description.

You pay online when you book—by credit card, bank transfer, BLIK, Google Pay, or Apple Pay.

Yes. The transfer can be made from any account. Important: Please include your reservation number in the payment description.

The payment due date depends on the terms of your reservation. Please review the terms and conditions you agreed to when making your reservation. Generally, you must pay for your reservation at least 7 days before arrival.

We'll send you an email with an alternative payment method. Check your inbox—you should receive the message within a few minutes.

The most common reasons are a card limit or insufficient funds. Please contact your bank.

The booking price includes all costs listed during the booking process. Some buildings also offer access to a gym, spa, or pool. You can find information about availability and any applicable fees in the apartment description or the property’s terms and conditions.

We will email you the check-in instructions, including details on how to pick up your keys, one day before your arrival. Note: Your reservation must be paid in full.

Check-in and check-out take place during the hours specified in your booking terms. Changes are not possible due to the preparation of the apartment.

Yes. Once you've started the booking process, you can arrive at any time.

No. Check-in is self-service. You will receive check-in instructions and information on how to pick up your keys via email 1 day before your arrival, after you have paid for your reservation. Our team provides 24/7 support.

Yes. Our team is available 24/7—by phone, email, and chat.

Each apartment is equipped with everything you need for a comfortable stay. You'll find a detailed list of amenities in the apartment description.

Yes. Bed linens and towels are provided in every apartment.

Check the availability of a crib in the apartment description. You can also add one as a service when booking or contact us.

Check your SPAM folder and the messages on the booking portal. If you still can't find it, please contact us.

We prepare a starter kit for your arrival that includes basic toiletries, toilet paper, trash bags, and dishwasher tablets (if available). Starter kits are not restocked during your stay.

Your login information can be found in the guest guide we send via email and on the router in the apartment.

In most Polish cities, yes, but we recommend boiling it first.

If the building has a reception desk or luggage storage area, this information is included in the guest guide. In all other cases, we recommend using the city’s luggage storage facilities.

You can find information about bringing a pet in the apartment description. In pet-friendly apartments, an additional fee applies for bringing a pet. Please let us know about your pet before arrival. Bringing a pet without prior notice may result in charges being applied in accordance with our policies.

It depends on the apartment. Check the listing description for parking availability.

No. Smoking is prohibited—this applies to both cigarettes and e-cigarettes. Violation of this rule will result in a contractual penalty.

No. Parties are prohibited in the apartments, and there is a curfew. Violating this rule will result in a contractual penalty. You may also be fined by the City Guard or the police.

Quiet hours are from 10:00 p.m. to 6:00 a.m.

No. Smoking is strictly prohibited in all of our apartments, including on balconies and terraces.

Please contact us. If the item is found, we will send it to you via an InPost parcel locker.

Please fill out the form: http://invoice.heyrent.com. Once we receive all the necessary information, we will issue an invoice and send it to the email address you provided.